HR Generalist - Corporate in Denver, Colorado at Startek

Date Posted: 10/8/2019

Job Snapshot

Job Description

Position Summary: Provides Human Resources and administrative support to the Director of Compensation and Benefits. Supports the business initiatives, enhancing organizational performance and improving employee morale.  Responsible for implementation of human resources practices, policies and procedures including compensation, benefits, processes employee forms, maintains the employee filing, manages payroll discrepancies, conducts/supports new hire orientation, supports and coordinates with payroll regarding wage garnishments and processes invoices.
Essential Duties & Responsibilities:
  • Employee Relations and Change Management:  Works with HRM and line management to ensure the following processes are handled properly:

New Hire orientation.

Manages employee change requests, initiates paperwork and sends to HRIS for input into Lawson (employee changes if self-service is not working, promotion, new role/assignments, demotion, team change, position code creation)

Supports and processes salary or pay changes, via pay discrepancy tracker (spot bonus, pay discrepancies, PTO corrections).

Supports performance management:  ensures annual reviews are completed and merit increases processed, working with line managers to ensure reviews are conducted and agents receive timely and effective feedback.

Performs various HR functions to support the business unit which could include but is not limited to internal staffing, compensation and benefits support, leave administration, performance management.

  • Employee Files/ Documents Maintenance
  • Joining and Induction support
  • Benefit Enrollment Assistance
  • Reports (Ms. Excel)
  • Invoice Processing
  • Employee queries handling
  • Co-ordination with vendors and Sites
  • Coordination with Payroll on Garnishment
  • Maintains employee lifecycle survey process, along with HRM, seeking to recommend solutions and to deliver high quality retention programs that result in the Business Unit’s improved performance and employee retention.  

Job Requirements

Education and/or formal training:
  • Bachelor’s degree or equivalent experience.
  • HR certification preferred
Knowledge, Skills and Abilities:
  • Compliance – Understanding of key policies or legal practices that could impact business decisions.  Understands company handbook and policies and can apply these in execution of job duties.
  • SOP Compliance – understands T1/T2 HR Sop’s and/or HR Playbook and executes accordingly
  • Leveraging Inclusion – Can incorporate diversity throughout the organization.
  • Employee Champion – Able to increase employee morale, commitment and contribution through listening to their needs and responding with needed processes and products.
  • Performance Management Application – Applies performance enhancement tools and processes consistently across the organization to support a culture of empowerment and high performance.
  • Coaching and counseling – Influences and changes individuals’ behavior and beliefs through a discovery process.
  • Interviewing skills - Plans and executes a detailed process to uncover needed information about candidates when interviewing (not a primary task, but may be asked to assist recruiting)
  • Conflict resolution/negotiating skills – Resolves differences impartially through “win-win” solutions.
  • Human resource functional knowledge – Uses knowledge of Human Resources systems (e.g. staffing, career development, compensation) and accesses Subject Matter Experts to support the development of Human resources programs and processes.
  • Business partnership – Able to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
  • Communication - Excellent oral, written and interpersonal skills to effectively deal with all levels of personnel.
  • Problem resolution – Proven ability to analyze problems and solve them creatively.
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
                           “STARTEK is an Equal Opportunity Employer”


  1. Human Resources Jobs
  2. Human Resources Jobs

Not ready to apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.