Workforce Manager (PH POOL) en Makati a Startek

Fecha de solicitud: 6/26/2021

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Descripción del empleo

The Workforce Manager leads a decentralized workforce management staff responsible for support of contact center operational functions that include forecasting, capacity planning, scheduling, and management of intra-day performance and service for a multi-site, multi-skilled 24 x 7 operations. Implements best practices in workforce management to ensure consistent procedures, productivity optimization, and data-driven, timely decisions. Committed to the continuous development of workforce staff and ensures activities are performed to maximize efficiency while meeting requirements for the organization’s vision, mission, and customer strategies.

Partner with multiple functions including WFM, Operations, IT, Talent Acquisition, Account Management, and client representatives to facilitate information flow, evaluate staffing levels, ensure volume efficiency, and correlate customer satisfaction results.

Requerimientos del empleo


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