Talent Acquisition Manager en Pasig a Startek

Fecha de solicitud: 10/20/2021

Resumen del empleo

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    Not Specified
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Descripción del empleo

Develops recruiting, sourcing and retention strategies and related action plans while implementing best practices to support the talent needs of the organization. Serves as primary liaison between senior leadership and the site recruiting team. Uses various traditional and non-traditional recruiting techniques. Participates in the development, implementation and administration of creative and strategic processes, tools.  Is responsible for public relations as well as branding and marketing of STARTEK in the local communities.  Develops hiring metrics to track outcomes against costs and budgets in order to ensure efficient and effective hiring processes and that quality candidates are hired.  Makes recommendations to leaders on recruiting strategies which could enhance processes and quality of hires. 

Responsible for assuring overall compliance with relevant company policies and procedures, local, state, federal and provincial regulations and laws.

Essential Duties & Responsibilities:

(Please quantify each with a % of time spent on each duty and responsibility – must add up to 100%)

80% - Develops recruiting, sourcing and retention strategies and related action plans while implementing best practices to support the talent needs of the organization. Serves as primary liaison between senior leadership and the site recruiting team. Uses various traditional and non-traditional recruiting techniques. Participates in the development, implementation and administration of creative and strategic processes, tools.

  • Manages recruiting budget and expenses and plans out needs 6 months to 1 year.

  • Responsible for Labor Market Report and Analysis.

  • Identifies the recruiting, sourcing and retention implications of the business strategy. Anticipates client's needs and delivers talent solutions that enable the execution of the business strategy.

  • Participates in the succession planning process to develop appropriate recruitment strategies to meet staffing needs.

  • Oversees filling of all open positions/ requisitions in a timely fashion and with a diverse slate of candidates.

  • Manages the Recruiting Coordinator and Associate Recruiter by providing leadership, direction and mentoring.

  • Drives results, ensuring that staffing activity is meeting/exceeding client requirements.

  • Thorough understanding of all federal and state regulations affecting areas of recruitment and selection and remains current with changes in employment laws.

  • Contributes to the development and consistent execution of best practices in staffing and recruitment using labor market analysis.

  • Implements strategies and tactics to address high volume, rapid response and proactive recruiting needs for a growing company.

  • Collaborates with management and recruiting teams to identify and remove obstacles related to filling open positions.

  • Cultivates community contacts to promote STARTEK as an employer of choice.

15% - Assist in day-to-day site recruiting for non-exempt level positions and may recruit for exempt level positions as needed.  Duties include but are not limited to posting jobs on Company job posting website, conduct face-to-face interviews, review post-offer information (background, drug screening) applicant testing and communicate results to candidates who are disqualified because of their results, handle escalated issues and challenges from candidates who have been disqualified for any reason, work with HR Generalist or Sr. Manager to investigate issues of dishonesty during the application process , using established guidelines make job offers; assist others involved in the recruiting process in resolving out-of-norm situations concerning any part of the hiring process, escalating to Sr. Manager if necessary.

5% - May perform other related duties and responsibilities as assigned and/or required

Requerimientos del empleo

Education and/or formal training:

  • Associate’s Degree (AA) from a two (2) year college or university is required. Bachelor’s Degree (BA/BS) from a four-year college or university (Business Administration/Marketing) is preferred.

Knowledge, Skills and Abilities:

KSAs Common to All JDs:

  • Fluent in verbal and written English.

  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.

  • Ability to work effectively in a team oriented, high demand and fast paced environment. 

  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.

  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.

  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.

  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.

KSAs Analytical related positions:

  • Demonstrated analytical aptitude to identify opportunities for change, identify alternative best practice solutions and anticipate future problems and opportunities.

  • Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.

  • Demonstrated ability to apply assessment measurement and evaluation techniques to ensure processes, systems and applications meet business needs.

  • Demonstrated ability to solve complex of problem; gleans meaning from whatever date is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; used multiple problem-solving tools and techniques.

KSAs Project Management related positions

  • Demonstrated effective project management, presentation, negotiation and persuasion skills.

  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.

KSAs Management level positions:

  • Effective problem solving skills used to identify and resolve day-to-day operation and employee relations problems. 

  • Demonstrated leadership skills to effectively develop and lead a high performing team in meeting function/department/company short-term goals and objectives.  Ability to take charge and get results within a team environment.

  • Demonstrated ability to resolve differences impartially and bring issues to a positive resolution.

  • Demonstrated change management aptitude and ability.  Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes.

  • Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility.  Ability to translate diverse pieces of information into meaningful conclusions and results.

  • Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.

  • Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience. 

  • Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understand how businesses operate in general; learns new methods and technologies easily.

  • Takes on all issues, challenges and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take touch actions; challenges the status quo.

KSAs Job Specific:

  • Have extensive knowledge of personnel policy and procedure and federal and state laws regarding employment practices.

  • Strong persuasion and influencing skills in order to relate the benefits if employment at STARTEK to the needs and interests of individuals. 

  • Strong knowledge of recruiting/sourcing processes, procedures, organization and tools.

  • Knowledge of behavioral interview techniques.

  • Applicant Tracking System skills.

Other position Considerations:

  • Travel may be required to attend work related meetings and training sessions.

  • May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings.  All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.

  • Able to maintain a regular work schedule to meet the needs of the business.

  • Required to read and follow all company policies and procedures.

  • Support and model the company values.

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