@Home Customer Service Representative en Colorado Springs, CO a Startek

Fecha de solicitud: 11/22/2020

Resumen del empleo

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Descripción del empleo

Make a Difference. Every Day.

At STARTEK we only handle incoming interactions and we believe the most important customer engagement is the one that happens next. And that’s where you come in! We’re looking for at home customer service representatives who is a true engagement specialist – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!” As an at home Engagement Specialist, you’ll be responsible for answering calls from customers and responding to their questions and concerns about their communications products and services. Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers. In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more! If you’re positive, energetic, and ready to engage, apply now for immediate consideration.

A day in the life of an At Home Engagement Specialist at STARTEK includes:

  • Previous call center experience preferred.

  • Responding to customer inquiries regarding service, billing, features, activations and/or changes to account information via telephone.

  • Assessing customer needs and informing them about services available.

  • Utilizing analytical capabilities to review customer records and recommend needs-based solutions.

  • Gathering and researching information to resolve customer inquiries as well as logging customer calls.

  • Operating a computer utilizing online guidelines to respond to customer inquiries.

  • Resolving issues on the first call or contact whenever possible without transferring the customer.

  • Following escalation procedures as needed.

  • Demonstrating analytical capabilities to review customer records and determine needs-based solutions

  • Completing, processing, and maintaining applicable paperwork and records.

Once you land this position and meet eligibility requirements, you’ll enjoy:

  • Competitive Pay

  • Opportunities for Growth and Advancement

A Little More About Us:

Headquartered in Denver, Colorado, STARTEK is a trusted customer engagement business process outsourcing company for leading brands that are passionate about keeping and growing their customers. We’re a company with offices in 15 countries and numerous cities across the United States. And since 1987, we’ve helped some of the largest and best known global brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world. Whether consumers are on the phone, online, in the social cloud, or in person, STARTEK ensures our clients are part of the conversation. To learn more, visit us online at www.startek.com.

Job Type: Permanent

Salary: $10.00 /hour

Application Questions

You have requested that Indeed ask candidates the following questions:

  • How many years of Call Center experience do you have?

  • How many years of Communication Skills experience do you have?

  • How many years of Customer Service experience do you have?

  • What is the highest level of education you have completed?

  • When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.

Requerimientos del empleo

This role might be for you if:

  • You have at least a high school diploma or GED.

  • You have at least six months of previous customer service experience.

  • You are reliable and have a good work ethic.

  • You are a self-starter who is disciplined, not easily distracted, and has the ability to work unsupervised from home.

  • You have excellent verbal and written communication skills.

  • You are comfortable working on a computer while simultaneously talking on the phone, toggling between multiple browser screens, and/or handling multiple chats at once.

  • You have previous experience working in a contact center. (This is a plus!)

  • You are a self-starter, are motivated, are friendly, and have a passion for helping customers.

  • You must have a personal computer:

  • You have a quiet home office environment (preferably with a door) that is free from noise an interruptions.

  • You have a high speed internet connection that is hard-wired such as DSL or Cable – Wireless or Satellite connectivity is not acceptable.

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