Remote Customer Service Representative en Hamilton, OH a Startek

Descripción del empleo

Make a Difference.  Every Day. 

At Startek, we believe the most important customer engagement is the one that happens next.  And that’s where you come in!  We’re looking for technical customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!”  In this role, you’ll be responsible for responding to customer inquiries, addressing their concerns, explaining products and services, and recommending products and services to meet their needs.  Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers.  In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more!  If you’re positive, energetic, and ready to engage, apply now for immediate consideration.

A day in the life of a Technical Customer Engagement Specialist at Startek includes:

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  Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns.

  
  


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  Operating a computer utilizing online guidelines to respond to customer inquiries.

  
  


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  Informing customers about services available and assessing customer needs.

  
  


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  Resolving issues on the first call or contact whenever possible without transferring the customer.

  
  


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  Onboarding new customers

  
  

What you get!

• Work from home


• Employee discount on cable, TV, and internet services for eligible employees


• Starting pay of $14 per hour plus commissions


• Opportunities to career path to Tier 2 at higher rates of pay


• Paid time off for most major holidays