Bilingual Customer Service Representative. en San Antonio, TX a Startek

Descripción del empleo

Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice based communication tools.  

Job Functions

• Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries


• Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting


• Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines


• Troubleshoot Subscribers' service problems and schedule field service calls when necessary


• Schedule Subscriber appointments in accordance with established procedures


• Document Subscriber transactions accurately in the appropriate systems


• Coordinate with co-workers, lead persons and other departments as appropriate


• Spanish fluency required –verbal communication.  English for call documentation


• High school diploma or equivalent education required


• Strong written communication skills. Requires heavy computer communication in a customer service capacity


• Understanding of basic internet troubleshooting and configurations


• Customer service/public relations, telecommunications and data terminal experience also preferred


• Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.


• Typing speed of 40WPM preferred


• Must have basic math, reading, writing, and organizational skills with strong initiative


• Must have pleasant personality, and capability to work independently


• Experience with Microsoft office, internet and email programs desired


• Ability to empathize with Subscribers


• Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted


• Must pass STARTEK pre-hire screening and new hire services training exam with 80% or higher (any revisions/modifications to the pre-hire screening and related assessments must be mutually agreed to by the parties)  


• Must be able to work a variety of work schedules including days, nights, weekends, holidays


• Able to sit, working at a computer, for extended periods of time


• Maintain regular and punctual attendance


• Understands Subscribers’ needs and wants


• Confident in communicating with others


• Able to adapt quickly to a fast paced and changing environment


• Desire to deliver superior customer service


• Capable of multitasking (researching solutions while communicating with a Subscriber)


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  Additional Skills

  
  


• Goal and detail oriented


• Understanding of basic internet troubleshooting and configurations


• Ability to multitask (use of multiple tools and applications required)


• Handle and overcome rejection


• Quick thinker, likes challenges, ambitious, determined and confident


• Self-starter and team player


• Positive and enthusiastic


• Respects others points of view


• Problem solver approach to research, capable of accessing multiple data sources at once


• Demonstrates self-control and patience


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  Legal/Financial Responsibilities

  
  


• Position must assist in maintaining the confidentiality of Subscriber and business data at all times