Bilingual Customer Service Representative. en San Antonio, TX a Startek

Fecha de solicitud: 9/20/2020

Resumen del empleo

  • Tipo de empleado:
    Full-Time
  • Ubicación:
    San Antonio, TX
  • Tipo de empleo:
  • Experiencia:
    Not Specified
  • Fecha de solicitud:
    9/20/2020

Descripción del empleo

Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice based communication tools.  





Job Functions




  • Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries

  • Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting

  • Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

  • Troubleshoot Subscribers' service problems and schedule field service calls when necessary

  • Schedule Subscriber appointments in accordance with established procedures

  • Document Subscriber transactions accurately in the appropriate systems

  • Coordinate with co-workers, lead persons and other departments as appropriate

  • Spanish fluency required –verbal communication.  English for call documentation

  • High school diploma or equivalent education required

  • Strong written communication skills. Requires heavy computer communication in a customer service capacity

  • Understanding of basic internet troubleshooting and configurations

  • Customer service/public relations, telecommunications and data terminal experience also preferred

  • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.

  • Typing speed of 40WPM preferred

  • Must have basic math, reading, writing, and organizational skills with strong initiative

  • Must have pleasant personality, and capability to work independently

  • Experience with Microsoft office, internet and email programs desired

  • Ability to empathize with Subscribers

  • Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted

  • Must pass STARTEK pre-hire screening and new hire services training exam with 80% or higher (any revisions/modifications to the pre-hire screening and related assessments must be mutually agreed to by the parties)  

  • Must be able to work a variety of work schedules including days, nights, weekends, holidays

  • Able to sit, working at a computer, for extended periods of time

  • Maintain regular and punctual attendance

  • Understands Subscribers’ needs and wants

  • Confident in communicating with others

  • Able to adapt quickly to a fast paced and changing environment

  • Desire to deliver superior customer service

  • Capable of multitasking (researching solutions while communicating with a Subscriber)


  • Additional Skills



  • Goal and detail oriented

  • Understanding of basic internet troubleshooting and configurations

  • Ability to multitask (use of multiple tools and applications required)

  • Handle and overcome rejection

  • Quick thinker, likes challenges, ambitious, determined and confident

  • Self-starter and team player

  • Positive and enthusiastic

  • Respects others points of view

  • Problem solver approach to research, capable of accessing multiple data sources at once

  • Demonstrates self-control and patience


  • Legal/Financial Responsibilities



  • Position must assist in maintaining the confidentiality of Subscriber and business data at all times




Requerimientos del empleo


  • Spanish fluency required –verbal communication.  English for call documentation

  • High school diploma or equivalent education required

  • Strong written communication skills. Requires heavy computer communication in a customer service capacity

  • Understanding of basic internet troubleshooting and configurations

  • Customer service/public relations, telecommunications and data terminal experience also preferred

  • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.

  • Typing speed of 40WPM preferred

  • Must have basic math, reading, writing, and organizational skills with strong initiative

  • Must have pleasant personality, and capability to work independently

  • Experience with Microsoft office, internet and email programs desired

  • Ability to empathize with Subscribers

  • Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted

  • Must pass STARTEK pre-hire screening and new hire services training exam with 80% or higher (any revisions/modifications to the pre-hire screening and related assessments must be mutually agreed to by the parties)  

  • Must be able to work a variety of work schedules including days, nights, weekends, holidays

  • Able to sit, working at a computer, for extended periods of time

  • Maintain regular and punctual attendance

  • Understands Subscribers’ needs and wants

  • Confident in communicating with others

  • Able to adapt quickly to a fast paced and changing environment

  • Desire to deliver superior customer service

  • Capable of multitasking (researching solutions while communicating with a Subscriber)



Additional Skills




  • Goal and detail oriented

  • Understanding of basic internet troubleshooting and configurations

  • Ability to multitask (use of multiple tools and applications required)

  • Handle and overcome rejection

  • Quick thinker, likes challenges, ambitious, determined and confident

  • Self-starter and team player

  • Positive and enthusiastic

  • Respects others points of view

  • Problem solver approach to research, capable of accessing multiple data sources at once

  • Demonstrates self-control and patience





Legal/Financial Responsibilities




  • Position must assist in maintaining the confidentiality of Subscriber and business data at all times


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