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Resumen del empleo
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Tipo de empleado:
Full-Time -
Ubicación:
San Antonio, Texas -
Tipo de empleo:
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Experiencia:
Not Specified -
Fecha de solicitud:
11/22/2019
Descripción del empleo
Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice based communication tools.
Job Functions
- Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
- Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
- Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
- Troubleshoot Subscribers' service problems and schedule field service calls when necessary
- Schedule Subscriber appointments in accordance with established procedures
- Document Subscriber transactions accurately in the appropriate systems
- Coordinate with co-workers, lead persons and other departments as appropriate
Requerimientos del empleo
- Spanish fluency required –verbal communication. English for call documentation
- High school diploma or equivalent education required
- Strong written communication skills. Requires heavy computer communication in a customer service capacity
- Understanding of basic internet troubleshooting and configurations
- Customer service/public relations, telecommunications and data terminal experience also preferred
- Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Typing speed of 40WPM preferred
- Must have basic math, reading, writing, and organizational skills with strong initiative
- Must have pleasant personality, and capability to work independently
- Experience with Microsoft office, internet and email programs desired
- Ability to empathize with Subscribers
- Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted
- Must pass STARTEK pre-hire screening and new hire services training exam with 80% or higher (any revisions/modifications to the pre-hire screening and related assessments must be mutually agreed to by the parties)
- Must be able to work a variety of work schedules including days, nights, weekends, holidays
- Able to sit, working at a computer, for extended periods of time
- Maintain regular and punctual attendance
- Understands Subscribers’ needs and wants
- Confident in communicating with others
- Able to adapt quickly to a fast paced and changing environment
- Desire to deliver superior customer service
- Capable of multitasking (researching solutions while communicating with a Subscriber)
- Goal and detail oriented
- Understanding of basic internet troubleshooting and configurations
- Ability to multitask (use of multiple tools and applications required)
- Handle and overcome rejection
- Quick thinker, likes challenges, ambitious, determined and confident
- Self-starter and team player
- Positive and enthusiastic
- Respects others points of view
- Problem solver approach to research, capable of accessing multiple data sources at once
- Demonstrates self-control and patience
Legal/Financial Responsibilities
- Position must assist in maintaining the confidentiality of Subscriber and business data at all times