Virtual Engagement Specialist in Mansfield, OH at Startek

Date Posted: 2/20/2021

Job Snapshot

  • Employee Type:
  • Location:
    Mansfield, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Typical Day for a Brand Champion

  • Answer general/billing questions on products and services from customers

  • Listen to customers needs and determine if they need additional products/services

  • Some call types may require basic troubleshooting steps

  • Address and resolve customer concerns to achieve first contact resolution

  • Deliver best-in-class customer service

Why Choose Startek?

  • Paid training in an engaging and virtual training space

  • Continuous development through Startek self-paced online courses

  • Opportunity for career advancement and promotion from within

  • Medical, Dental, Vision Benefits after 60 days

  • 401K, Stock plans and more

What Can You Expect After You Apply?

  • We will reach out via all lines of communication: text, email, and phone to start the next step in the process!

  • If offered a position with Startek, we do require all employees to successfully pass a background check and drug test as a condition of employment.

  • Startek is an Equal Opportunity Employer

Job Requirements

What Do You Bring?

  • 18 years of age or older

  • High School Diploma or GED

  • Experience interacting with customers/clients

  • Strong Communications skills verbally and written

  • Quiet, dedicated and distraction free workspace

  • Empathy and Active Listening Skills – this will be key in building genuine connections with your customers and co-workers!

Work from Home Equipment You Will Need

  • High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload

  • Ethernet cable connection (no Wi-Fi)

  • Personal desktop or laptop computer

  • Windows 10 Operating System

  • i3 6th gen Intel processor equivalent or better

  • AMD A-10-5700, Ryzen 5 1400, Ryzen 7 1701 are acceptable

  • Minimum of 4GB RAM

  • USB headset with microphone

  • Webcam

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