Training Strategy Manager in Denver, United States, Colorado at Startek

Date Posted: 2/23/2020

Job Snapshot

Job Description

Training Strategy Manager
Salary - Up to $55K/Annually
Position Summary: Will work closely with Healthcare client, Training, Quality and Leaders across the organization.  Analyzes and determines the training needs of call center operations and/or management development and develops and administers training programs to meet those needs.  Administers plans, procedures, and programs to meet training needs and problems. Will act as a liaison between our customers training organization and internal training organization.
Essential Duties & Responsibilities:
    • Researches issues and communicates findings to the client and senior management, alleviate problems, inconsistencies, and improve overall customer satisfaction levels.
    • Reports current trends and makes recommendations for improvement through coaching and/or training.
    • Ensures training procedures, standards, documentation and reporting are maintained, updated and in compliance with performance standards.
    • Prepares reports for management, clients or others as needed.
    • Confers with personnel to provide technical advice and to resolve problems.
    • Tracks training trends and makes necessary changes to current programs.
    • Evaluating new training courses associated with the introduction of new products and services with supervision.
    • Develops cross-functional partnerships that influence performance and drive results. Consistency across all site locations for each Healthcare LOB’s.
    • Facilitates presentations to internal and external business partners.
    • Act as a key business partner is Training RFP’s processes and responses.                                          
    • May perform other related duties and responsibilities as assigned and/or required.

Job Requirements

Job Specifications
Minimum of 5 years of training and development, preferably in the healthcare industry.
Education and/or formal training:
  • Bachelor’s degree (BS/BA) from a four (4) year college or university or equivalent combination of education and related experience is required.
  • HIPPA Certification preferred.
Knowledge, Skills and Abilities:
  • Fluent in verbal and written English.
  • Ability to be highly productive in both a remote and onsite capacity
  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  • Ability to work effectively in a team oriented, high demand and fast paced environment. 
  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
  • Demonstrated effective project management, presentation, negotiation and persuasion skills.
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
  • Demonstrated analytical aptitude to identify opportunities for change, identify alternative best practice solutions and anticipate future problems and opportunities.
  • Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.
  • Demonstrated ability to apply assessment measurement and evaluation techniques to ensure processes, systems and applications meet business needs.
  • Demonstrated ability to solve complex of problem; gleans meaning from whatever date is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; used multiple problem-solving tools and techniques.
  • Effective problem solving skills used to identify and resolve day-to-day operation and employee relations problems. 
  • Demonstrated leadership skills to effectively develop and lead a high performing team in meeting function/department/company short-term goals and objectives.  Ability to take charge and get results within a team environment.
  • Demonstrated ability to resolve differences impartially and bring issues to a positive resolution.
  • Demonstrated change management aptitude and ability.  Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes.
  • Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility.  Ability to translate diverse pieces of information into meaningful conclusions and results.
  • Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.
  • Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience. 
  • Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understand how businesses operate in general; learns new methods and technologies easily.
  • Takes on all issues, challenges and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take touch actions; challenges the status quo.
KSAs Job Specific:
  • Strong knowledge and understanding training practices and healthcare industry preferred
  • Ability to incorporate adult learning theory when facilitating training.
 “STARTEK is an Equal Opportunity Employer”


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