Training and Quality Manager in Makati at Startek

Date Posted: 1/17/2022

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    3 to 6 years
  • Date Posted:

Job Description

Essential Duties & Responsibilities:

(Please quantify each with a % of time spent on each duty and responsibility – must add up to 100%)

Ø 95% - Responsible for managing the team of training and quality assurance employees and developing training programs to meet the needs of operations.

§ Supervises and directs the work of training and quality assurance personnel.

§ Develops, implements and evaluates quality programs and training modules, lesson plans and training outlines.

§ Researches issues and communicates findings to alleviate problems, inconsistencies, and improve overall customer satisfaction levels. Reports current trends and makes recommendations for improvement through coaching and/or training.

§ Reports current trends and makes recommendations for improvement through coaching and/or training.

§ Ensures Quality Department procedures, standards, documentation and reporting are maintained, updated and in compliance with quality performance standards.

§ Confers with personnel to provide technical advice and to resolve problems.

§ Prepares reports for management, clients or others as needed.

§ Tracks training/quality trends and makes necessary changes to current programs.

§ Develops new training courses associated with the introduction of new products and services with supervision.

Ø 5% - May perform other related duties and responsibilities as assigned and/or required.

Job Requirements

One (1) year related experience with a minimum of six (6) months supervisory/ management experience is required.


Bachelor’s degree (BA/BS) from a four (4) year college or university or equivalent combination of education and related experience

Prefer Six Sigma.


KSAs Job Specific:

Ø Strong knowledge of training.

Ø Basic knowledge of math including percentages.

Ø Ability to incorporate adult learning theory when facilitating training.

Job ID: HR20211287


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