Talent Acquisition Specialist in Kingston at Startek

Date Posted: 7/30/2022

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:

Job Description

Position Summary:  Responsible for developing and implementing recruiting strategies for all positions in a call center.  This includes partnering with site leaders and workforce/scheduling teams to proactively determine recruiting needs for non-exempt and/or exempt positions while managing costs within site or departmental budget.  Demonstrates ability to train others on Taleo/ Recruiting systems workflow, and Recruiting SOP’s; recommends and implements new processes for sourcing and assessing candidates and partnering with outside entities to drive quality applicants for all positions. Talent Acquisition Specialists are responsible for local branding and marketing of STARTEK in the local community working with the Talent Acquisition Manager and Marketing Department.  Talent Acquisition Specialists report on weekly hiring metrics to track outcomes against goals in order to ensure quality candidates are being hired.  Talent Acquisition Specialists may adjust hiring profile based on specific client and LOB needs.  Make recommendations to leaders on recruiting strategies which could enhance processes and quality of hire. 

Essential Duties & Responsibilities:

(Please quantify each with a % of time spent on each duty and responsibility – must add up to 100%)

  • 60% - Performs day-to-day call center recruitment processes for nonexempt and/or exempt hires.  Duties include but are not limited to:  posting jobs on Taleo/Company recruiting management system; ensuring jobs are posted on appropriate job boards; ensuring Facebook and other social media tools are utilized; screening applications/resumes; and facilitating onsite testing/onsite interviews.  Talent Acquisition Specialists present qualified applicants to hiring managers for interviews; make job offers in alignment with company policies and pay guidelines; review post-offer information (background, drug screening) and make final hiring decisions.  Talent Acquisition Specialists update applicant status in Taleo/Recruiting Management System.   Talent Acquisition Specialists notify all candidates of hiring results including the handling of rejection communications.   May involve coaching and training others on recruiting processes and systems; ensures site is in compliance with STARTEK hiring policies and that recruiting practices are in compliance with Federal or State guidelines. 

  • 10% - Strategy:  Works with Talent Acquisition Manager or Supervisor to develop a recruiting strategy to meet or exceed call center hiring needs.  Duties include partnering with site leaders to develop hiring forecasts and ensuring recruiting processes meet the needs.  Proactively develop and implement hiring solutions to reduce attrition. 

  • 10% - Act as liaison with recruiting vendors, area employment agencies and community groups.

  • 10% - Reporting:  Develops and implements weekly (or daily) recruiting reports to track recruiting results. 

  • 5% - May handle escalated issues and challenges from candidates who have been disqualified for any reason, working with HR Generalist or Talent Acquisition Manager to investigate issues of dishonesty during the application process.

  • 5% - May perform other related duties and responsibilities as assigned and/or required. 

Job Requirements

Related Work Experience:   One (1) year with high recruiting experience. Call center experience preferred.

  • High school diploma, GED, or equivalent experience required.

  • Strong knowledge of recruiting/sourcing processes, procedures, organization and tools.

  • Knowledge of behavioral interview techniques.

Job ID: HR2022579


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