SPS HR Generalist in San Pedro Sula, Honduras at Startek

Date Posted: 2/14/2020

Job Snapshot

Job Description

Position Purpose
Provides support related to all HR activities such as organization growth, succession planning, training and management development, unemployment management, employee relations management, performance management and HR initiatives.  Provides technical assistance and coordinates daily personnel policies, programs, and plans.
 
Also assists with recruiting initiatives including monitoring applicant flow, pre-screen interviews, administering new hire assessments, initiating new hire offers, processing new hire paperwork, and assisting with offsite recruiting efforts. Responsible for managing reception duties for the site.
 
Level: Intermediate
Applies some advanced skills to the position or specialization.  May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of this position.
 
Essential Duties & Frequency Performed
Daily
 
1.    Provides day to day HR support and counsel to employees and managers regarding, employee relations issues employee communications, and process and policy.
 
2.    Oversees local benefits administration including coordination of annual open enrollments.
 
3.    Oversees HR office processes and paperwork, including FMLA, LOA, and work restrictions for the site. Tracks and logs incoming HR related data, coordinates and maintains all HR Files.
 
4.    Coordinates with Operations and Resource Planning to facilitate employee meetings.
 
5.    Coordinates wellness strategies and organizes local events.
 
6.    Participates in HR investigations as requested and acts as contact for HR related questions.
 
7.    Accurately and efficiently enters employee data into HRIS System.
 
8.    Runs reports, formats and presents information to higher levels of HR management.
 
9.    Conducts new hire orientation.
 
10. Coordinates and participates in unemployment insurance hearings.
 
11.  Manages Miscellaneous projects, provides additional administrative support to HR Department, and serves as backup to HR Manager
 
12. Administers offer and welcome letters for agent-level employees.

13.  Administers internal job opportunity postings and bid process for agent level employees and plans out needs 1 month.

14.  Conducts initial HR pre-screen interview, HR interview, and schedules and administers HR pre-employment tests.

15. Schedules Operations interviews.

16. Oversees the application process including ensuring applicants read and understand job descriptions, auditing applicant tracking system on release information for applicant data, and maintaining all applications.

17. Responsible for new-hire paperwork including; I-9, W-4, New hire worksheet, 8850, EEO Form. Auditing for accuracy
and completeness and distributing information to Payroll as appropriate.

18.  Provides tours and realistic job previews for candidates during interview process

19. Conducts company overview portion of new-hire orientation

20. Administers background checks and drug screening when applicable.

21. Creates, updates and distributes daily recruiting reports

22. Compiles ATS reports

23. Partners with Operations in rehiring process
 
24. Serves as primary receptionist for the site
 
 
Other Duties as assigned

Job Requirements

Responsibility & Decision Making Authority
 
Duties and tasks are standardized where limited judgment is required.  Resolves routine questions and problems, and refers more complex issues to higher levels or Team Leader.
 
Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
 
Relationships
Internal Contacts:
Acts as primary contact for discipline-specific information on projects.  May provide informal mentoring to entry-level employees and peers within the department.
 
External Contacts:
Clients, job applicants, vendors
 
Knowledge, Skills & Abilities:
Solid understanding of general and technical aspects of HR
 
Certifications:
Professional HR (PHR) designation preferred.
 
Job Experience:
At least two (2) years related experience is required.
 
Education:
Bachelor's degree preferred or equivalent combination of expderience and education.
 
Travel Requirements
 
Up to 5% Travel
 
Reports To: HR Manager

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