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Job Description
Make a Difference. Every Day.
At STARTEK, we believe the most important customer engagement is the one that happens next. And that’s where you come in! We’re looking for customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!” In this role, you’ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers. In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more! If you’re positive, energetic, and ready to engage, apply now for immediate consideration.
A day in the life of a Customer Engagement Specialist at STARTEK includes:
Troubleshooting wireless internet issues for customers via live chat.
Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.
Utilizing internet tools to best support customer inquiries.
Assessing customer needs and informing customers about available services.
Handling customer problems related to product function or equipment.
Gathering information, researching and resolving inquiries, and logging customer calls.
Job Requirements
This role might be for you if:
- You have CXC/ City and Guilds or its equivalent subjects (inclusive of Mathematics and English). Customer Service Experience would be an asset.
- You have at least three months of previous customer service experience. Technical experience would be an asset.
- You have excellent verbal and written communication skills.
- You are comfortable working on a computer while simultaneously talking on the phone.
- You are a self-starter, are motivated, and have a passion for helping customers.
Once you land this position and meet eligibility requirements, you’ll enjoy:
- Competitive Pay
- Medical Insurance Plans
- Dental, Vision and Life Insurance Plans
- Paid Time Off
- A Casual Dress Code
- Opportunities for Growth and Advancement
- Reduced Gym Membership.
A Little More About Us:
Headquartered in Denver, Colorado, STARTEK (NYSE: SRT) is a trusted customer engagement business process outsourcing company for leading brands that are passionate about keeping and growing their customers. We’re a company with offices in 5 countries and numerous cities across the United States. And since 1987, we’ve helped some of the largest and best known global brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world. Whether consumers are on the phone, online, in the social cloud, or in person, STARTEK ensures our clients are part of the conversation. To learn more, visit us online at www.startek.com
Job ID: HR202319