Receptionist in San Antonio, Texas at Startek

Date Posted: 10/18/2019

Job Snapshot

Job Description

Position Summary: Receives calls and visitors and ensures all callers/visitors are dealt with promptly, courteously, and accurately. Receives and correctly routes incoming and outgoing telephone calls at a switchboard or multi-line phone and maintain long distance call logs. Takes and distributes accurate messages. Greets visitors or callers and determines the nature of their visit; issues visitor passes and maintains visitor logs; alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources, for example on the organization's location, hours of operation, phone numbers, or email address.
 
May also perform miscellaneous administrative activities such as booking meeting rooms, typing, filing, organizing and distributing mail, receiving and sending courier packages, pre-employment screening and assisting with new employee orientation.
 
Essential Duties & Responsibilities:
  •  - Receives calls and visitors and ensures all callers/visitors are dealt with promptly, courteously, and accurately. Receives and correctly routes incoming and outgoing telephone calls at a switchboard or multi-line phone and maintain long distance call logs. Takes and distributes accurate messages. Greets visitors or callers and determines the nature of their visit; issues visitor passes and maintains visitor logs; alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources, for example on the organization's location, hours of operation, phone numbers, or email address.
  •  - Schedules and coordinates meetings, conference calls, and other executive events; informs attendees/participants of function dates and times, reserves meeting space, provides audio/visual and other ancillary equipment/materials, if required, and hospitality services when appropriate
    • Assembles information, prepares reports, manuals, agendas and correspondence.
    • Works with manger or staff members to prepare presentation materials.
 - Performs miscellaneous administrative activities as requested by team being supported.
  •  - May perform other related duties and responsibilities as assigned and/or required including leading or participating in projects as necessary.
 
Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Employees may be required to perform any other job-related duties as requested by their supervisor.  All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

Job Requirements

Related Work Experience:  
  • 1 year Receptionist and/or Administrative Assistant Experience


Education and/or formal training:


  • High School Diploma or equivalent experience required.


Knowledge, Skills and Abilities:
  1. Fluent in verbal and written English.
  2. Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
  3. Ability to work effectively in a team oriented, high demand and fast paced environment. 
  4. Ability to maintain high level of confidentiality and work with highly sensitive data and information.
  5. Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
  6. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  7. Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
  8. Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
  9. Must have basic math, reading and writing skills to be able to count, read instructions and document necessary paperwork.
  10. Knows and executes on decisions which are within their scope.   Knows and asks for assistance on decisions which are outside of their scope. 
  11. Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.
 
Other position Considerations:
  1. Travel may be required to attend work related meetings and training sessions.
  2. May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings.  All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.
  3. Able to maintain a regular work schedule to meet the needs of the business.
  4. Required to read and follow all company policies and procedures.
  5. Support and model the company values.
 
“STARTEK is an Equal Opportunity Employer”


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