IT Technician II in Hamilton, OH at Startek

Date Posted: 10/30/2020

Job Snapshot

  • Employee Type:
  • Location:
    Hamilton, OH
  • Job Type:
  • Experience:
    2 to 5 years
  • Date Posted:

Job Description

Position Summary: Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation.

Essential Duties & Responsibilities:

Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation..

Installs, repairs, and conducts preventive maintenance of personal computers and related systems.

Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment.

Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems.

Resolves minor network issues.

May perform other related duties and responsibilities as assigned and/or required

Working Conditions and Physical Requirements:

This is a general office environment position.

Limited walking requirements.

Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.

Education and/or formal training:

Associate’s degree or 1-2 years of equivalent related experience.

Knowledge, Skills and Abilities:

Fluent in verbal and written English.

Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.

Ability to work effectively in a team oriented, high demand and fast paced environment.

Ability to maintain high level of confidentiality and work with highly sensitive data and information.

Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.

Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.

Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.

Must have basic math, reading and writing skills to be able to count, read instructions and document necessary paperwork.

Solid knowledge of computer, telecommunications and network equipment and applications.

Demonstrated written communication skills to effectively develop training materials, write clear, concise system documentation and outline current systems, recommend logical solutions with sound details and make updates as necessary.

Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to interpret and/or create a variety of instructions furnished in written, oral, diagram or schedule form.

Travel may be required to attend work related meetings and training sessions.

May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings. All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.

Able to maintain a regular work schedule to meet the needs of the business.

Required to read and follow all company policies and procedures.

Support and model the company values.

24/7 On-call requirement, alternating weeks.

Job Requirements

Associate’s degree or 3-4 years of equivalent related experience.

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