HR Coordinator (PH POOL) in Makati at Startek

Date Posted: 8/26/2021

Job Snapshot

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Job Description

Provide clerical and administrative support to the Human Resources department and employees for the purpose of supporting the business initiatives, enhancing performance and gaining a return on investment.    

Essential Duties & Responsibilities:

(Please quantify each with a % of time spent on each duty and responsibility – must add up to 100%)

  • 40% HR Functional Support:  Provides administrative support for a specific HR function such as recruiting, HRIS or other functional areas.  Duties include but are not limited to pulling data from systems such as pulling applications from the recruiting system and moving the applicant through a well-defined recruiting process; updating or inputting certain data into HRIS; preparing new hire packets or other employee information.

    • Serves as first line of contact for HR related inquiries, answering basic questions, and referring other questions to HR Generalist or Manager.

    • Tracks and logs incoming HR related data such as FMLA, LOA and coordinates and maintains all HR files.

    • Participates in HR investigations as requested and acts as contact for HR related questions.

    • Distributes reminders of upcoming performance review deadlines.

    • Orders supplies and provides replacement badges/proxy cards as needed.

    • Processes I-9 forms.

    • Conducts new hire orientation.

  • 40% General Administration: Prepares all administrative letters, correspondence and documents; and performs other administrative duties to include filing, faxing and photocopying to support the HR Department.  Provides data or prepare reports to support vendors or call center operations.  Examples include but are not limited to providing data to the vendor who supports our unemployment processes; or pulling reports from internal systems for operations.

    • Performs miscellaneous HR duties such as: updating HR bulletin boards, managing site shipments, handling paycheck/pay stubs and assisting with benefits administration.

    • Runs reports, formats and presents information to higher levels of HR management.

  • 10% Greets and assists visitors who come into the HR department.  Ensures visitors are directed to the correct resource if necessary. 

    • Tracks visitor and contractor badges/proxy cards, and answers phones, takes messages and transfers calls as appropriate.

  • 5% - Maintain accuracy and confidentiality of files located in HR which include but are not limited to: personnel files; medical, I-9 and job files.

5% - May perform other related duties and responsibilities as assigned and/or required.

Job Requirements

Education and/or formal training:

  • High school diploma, GED, or equivalent experience required.

Knowledge, Skills and Abilities:

KSAs Common to All JDs:

  • Fluent in verbal and written English.

  • Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.

  • Ability to work effectively in a team oriented, high demand and fast paced environment. 

  • Ability to maintain high level of confidentiality and work with highly sensitive data and information.

  • Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.

  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

  • Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.

  • Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.

KSAs Non-exempt related positions:

  • Must have basic math, reading and writing skills to be able to count, read instructions and document necessary paperwork.

Other position Considerations:

  • Travel may be required to attend work-related meetings and training sessions.

  • May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations that are opened on weekends and evenings.  All employees must be willing to work all shifts, overtime, holidays, and emergency shifts as required.

  • Able to maintain a regular work schedule to meet the needs of the business.

  • Required to read and follow all company policies and procedures.

  • Support and model the company values.


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