Customer Service Representative in Iloilo City at Startek

Date Posted: 7/1/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Iloilo City
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/1/2020

Job Description

Job Duties and Expectations:





•Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. 

•Utilizes computer/on-line guidelines in responding to customer inquiries. 

•Informs customers about services available and assesses customer needs. 

•Handles customer problems related to product function or the replacement of defective parts. 

•Completes, processes, and maintains applicable paperwork and records. 

•Gathers information, researches/resolves inquiries and logs customer calls. 

•Strives to resolve customer issues on the first call without having to transfer callers. 

•Follows escalation procedures as needed. 


Job Requirements

No BPO experience


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