Bilingual Customer Service Representative - Work at Home in San Antonio, TX at Startek

Date Posted: 6/20/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/20/2021

Job Description

Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. We have current opportunities in our work from home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!



Who are our Bi-Lingual Brand Champions



These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!



Bi-Lingual Brand Champion Skillset



Bi-Lingual fluency in Spanish and English



18 years of age or older



High School Diploma or GED



Previous experience interacting with customers/clients, solving problems, and creating connections



Excellent Communications skills



Desire to actively engage and listen to your customers



Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution



Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time





Work from Home Equipment You Will Need




  • High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload




  • Ethernet cable connection (no wi-fi)

  • Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2GHz processor speed and at least 4GB RAM

  • USB headset with microphone

  • Webcam



Day in the Life of a Brand Champion



You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!



Why Startek?



We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!



As an employee you will receive; paid virtual training, continuous development, self-paced career directed course trainings, promotion opportunities, Medical, Dental and Vision benefits after 60 days of successful employment, 401K and Stock plan participationpaid time off to enjoy time with friends and a family. This is an opportunity for you to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.



What Can You Expect After You Apply?



A unique conversation with our talent team to discuss your interest in Startek, review your qualifications and our offerings. All employees must be willing to participate in drug screening and background checks facilitated by our team.



We have full and part-time opportunities with a starting hourly wage of $13.70 per hour. What are you waiting for, take the next step in your career and apply today!




Job Requirements


  •  Both English and Spanish fluency required 

  • High school diploma or equivalent education required

  • Strong written communication skills. Requires heavy computer communication in a customer service capacity

  • Understanding of basic internet troubleshooting and configurations

  • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.

  • Must have pleasant personality, and capability to work independently

  • Ability to empathize with Subscribers

  • Must be able to work a variety of work schedules including days, nights, weekends, holidays

  • Able to sit, working at a computer, for extended periods of time

  • Maintain regular and punctual attendance

  • Understands Subscribers’ needs and wants

  • Confident in communicating with others

  • Able to adapt quickly to a fast paced and changing environment

  • Desire to deliver superior customer service

  • Capable of multitasking (researching solutions while communicating with a Subscriber)



Additional Skills




  • Goal and detail oriented

  • Understanding of basic internet troubleshooting and configurations

  • Ability to multitask (use of multiple tools and applications required)

  • Handle and overcome rejection

  • Quick thinker, likes challenges, ambitious, determined and confident

  • Self-starter and team player

  • Positive and enthusiastic

  • Respects others points of view

  • Problem solver approach to research, capable of accessing multiple data sources at once

  • Demonstrates self-control and patience


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