Careers
| BILINGUAL Inside Sales Agents | |
| Job ID: | PERM-COSTA-CCR-2010 |
| Job Department: | Customer Service |
| Language Capability: | Bilingual - Speak/Write Spanish, English |
| City: | Heredia |
| State/Province: | II |
| Zip/Postal Code: | |
| Country: | Costa Rica |
| Duration: | Full Time |
| Description: |
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| StarTek is now open in Heredia ! We have a beautiful new building in the America Free Zone. There is an abundance of glass so the production floors are filled with natural light, a great cafeteria and internet cafe (complete with game room) Excellent relaxation areas, FREE transportation from the major hubs, on site medical office with Doctor and much more! See why StarTek offers a new, different and exciting environment, a culture that believes in a 'work hard/play hard' attitude and an outstanding opportunity to get in on the ground floor of this amazing opportunity! Why all the talk about StarTek? Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level. Need Proof? Just look to such prestigious business publications as Forbes, Fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world! Why work (and play) at StarTek? We believe that having fun at work keeps all of us excited about what we do. That working with great people and creating an environment that you enjoy coming to work, is really important. We also believe it is important to give back to the communities we are in. Not only by providing meaningful work and competitive wages to our employees, but with Social Responsibility. We pride ourselves on the fact that each year our Employee Committee will decide on the local organizations that they want to support, and will organize company sponsored fund raisers and volunteer programs to help these organizations and what is important to the people of Costa Rica! Job Description Candidates should have sales/upselling experience and the desire to work in a high energy, fast paced sales arena! Our Inside Sales Agents drive new revenue by handling inbound calls from potential customers regarding the newest in high tech telecommunications related products and services. These INBOUND calls are from individuals that have seen the client information on TV or on internet, and are exploring the possibility of making a change in their current telecommunications services. Our Sales Agents guide them through their decision making process by building rapport, consulting with them about their communications needs and suggesting the very best products and services that our client has to offer! The Inside Sales Agents will be responsible for growing and maintaining our clients business. This will be accomplished primarily by handling inbound sales calls from existing customers as well as potential new customers, that have expressed an interest in our clients product and service. The Inside Sales Agent will evaluate options and offerings to be able to cross-sell or up-sell additional product to enhance the customer experience. Our agents are responsible for providing efficient, courteous, customer service experience at all times. Essential Functions 1. Generate new customer sales via qualified, inbound calls 2. Respond to customer inquiries regarding service, product offerings, billing, equipment, features, activations and/or changes to account information 3. Solicit cross-selling opportunities from existing customers 4. Deliver a best-in-class customer experience and ensure ongoing satisfaction and customer retention 5. Identify and overcome buying obstacles 6. Drive growth by meeting sales goals and objectives as established by the management team 7. Strives to resolve customer issues on the first call and log information related to those calls 8. Follows escalation procedures as needed 9. Researches and resolves disputes and problems within established guidelines 10. May pro-actively manage end-to-end completion of billing issues from receipt to resolution 11. Completes, processes and maintains applicable paperwork and records 12. Exceed all company and client driven metrics for sales revenue, save percentage, quality, compliance, and service level 13. Spoken and written English and Spanish proficiency *required* |
| Required Skills: |
| Education, Experience and Traits: Bilingual Inside Sales Agents must possess excellent English verbal presentation and communications techniques, display an integris work ethic and thrive in a dynamic environment. - Must be fluent in Verbal (90%) and Written English - Requires previous sales experience, either inperson or telesales - Proven aptitude and knowledge of sales process and techniques and customer retention capabilities - Experience in sales/call center/customer service environment is ideal - Demonstrated creative and independent thinking skills - Strong computer skills a must - Punctual, regular, and consistent attendance required - Self-motivated and eager to grow and expand knowledge in success - Enjoys challenges, is goal oriented, ambitious, determined and confident - Self starter and team player - Positive attitude and enthusiasm - Problem solver |
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